Customer Service

At SpecialTeam, we pride ourselves with providing defect-free products to our customers and the continuous improvement, in all aspects of the SpecialTeam Services, Inc. quality assurance system. SpecialTeam is committed to understanding and meeting the quality needs and expectations of all our Customers, Suppliers and Employees. We are committed to adhering to other companies ̓ quality policies and management directives. Customer satisfaction is being achieved at all times, the pursuit of the greatest profitability for the company, competitive pricing for products and value to our Customers.

SpecialTeam Services, Inc. has established a comprehensive quality assurance system to meet all of the requirements of ISO 13485:2016 & ISO 9001:2015 Medical Device Industry-Specific Standard and FDA cGMP Quality System.

Full traceability of all phases of assembly/packaging is maintained with complete client communication during the production run. After the product is shipped, a follow up call is initiated to ensure that the client is completely satisfied with the services we have agreed to provide.

SpecialTeam is focused on providing full-service quality assembly and packaging services. Our goal is total customer satisfaction. Each employee of SpecialTeam is charged with the responsibility to continuously improve every process and service provided.

Our commitment to customer satisfaction builds confidence in our abilities and ensures continued business relationships. Click here to Click Here.